Skip to content
English
Submit a ticket
  • There are no suggestions because the search field is empty.

Bluetooth Connection Issues

Bluetooth Connection Issues

Step 1: The Initial Checkup

Before diving into troubleshooting, let's ensure the obvious is covered:

  1. Bluetooth Enabled on Your Device: Double-check that Bluetooth is turned ON on your phone, tablet, or other connecting device. Look for the Bluetooth icon (often a stylized 'B') in your device's settings or quick access menu.
  2. Sauna Bluetooth Activated: Ensure the Bluetooth function on your sauna is also enabled. Refer to your sauna's specific user manual for instructions on how to activate Bluetooth. It might involve pressing a button or navigating a menu on the sauna's control panel.
  3. Proximity Matters: Make sure your connecting device is within a reasonable range of the sauna. Bluetooth typically has a range of around 30 feet (10 meters), but walls and other obstructions can shorten this distance. Get closer to the sauna.
  4. Battery Levels: Ensure both your connecting device and the sauna (if it has a battery-powered Bluetooth module) have sufficient battery charge. Low battery can sometimes interfere with Bluetooth connections.

Step 2: The Simple Fixes - Try These First!

Often, a quick reset can resolve minor glitches:

  1. Toggle Bluetooth On and Off: On your connecting device, turn Bluetooth OFF, wait a few seconds, and then turn it back ON. This can refresh the Bluetooth connection process.
  2. Restart Your Connecting Device: Power off your phone or tablet completely, wait a few moments, and then turn it back on. This can resolve temporary software conflicts.
  3. Forget and Re-pair:
    • On your connecting device, go to the Bluetooth settings.
    • Find your sauna listed under "Paired Devices" or similar.
    • Tap on the sauna's name and select "Forget," "Unpair," or "Remove."
    • Once unpaired, follow your sauna's instructions to put it in pairing mode again (this usually involves a button press or menu selection).
    • On your connecting device, scan for available Bluetooth devices and select your sauna from the list to re-pair.

Step 3: Hard Resetting the Sauna - The Power Cycle

If the simple fixes haven't worked, let's try a Hard Reset of your sauna. This is like giving it a fresh start:

  1. Locate the Power Source: Find the main power plug for your sauna.
  2. Unplug the Sauna: Carefully unplug the power cord from the wall outlet.
  3. Wait a Few Minutes: Allow the sauna to remain unplugged for at least 2-3 minutes. This ensures any residual power is fully discharged.
  4. Plug the Sauna Back In: Reconnect the power cord to the wall outlet.
  5. Attempt Pairing Again: Once the sauna has powered back on, try to pair your Bluetooth device following the steps in "Forget and Re-pair" (Step 2, Point 3).

Step 4: Advanced Troubleshooting

If you're still experiencing issues, these more advanced steps might help:

  1. Check for Software Updates: Ensure your connecting device's operating system (iOS, Android, etc.) is up to date. Software updates often include fixes for Bluetooth-related bugs. Similarly, check if there are any firmware updates available for your sauna's control panel (refer to your sauna's manual or manufacturer's website).